This notice details how information about you will be used:
Legal basis for processing data:
Processing data is necessary for the purposes of legitimate interest pursued by eQuality Homes Ltd except where such interests are overridden by the interests, rights or freedoms of the data subject (you).
What information we collect about you:
When you contact us, we collect the relevant information needed to calculate and understand your needs. The information varies dependant on the goods or services to be provided.
When we collect this information:
We collect this information during our meetings, telephone conversations, and electronic communications with you, and through the completion of proposal forms and fact finds or via online submission forms.
How we store your personal data:
We hold your personal data electronically. The system is securely backed up and data encrypted to protect your data from cyber-attacks and online hackers. Security at the premises is of a high standard to prevent loss of data from unauthorised access or theft.
How your information will be used and who might we share it with:
The information we collect will be used in order to manage your account and deliver the goods and services you require.
eQuality Homes is partnered with Prospus Group and as such your data may be shared with, and processed by, Prospus Group and its subsidiaries.
We may share your data with other third parties in order to meet our legal or regulatory requirements.
We may share your information with, and obtain information about you from, credit reference agencies. If this is the case, we will provide you with information about the credit reference agency we have used. Please note that any searches undertaken prior to you proceeding with your application will be soft searches and will not affect your credit rating.
How long we will keep your data for:
We will retain any information we have collected about you for up to 5 years after our professional relationship has terminated. In certain circumstances it may be necessary to retain your personal data for longer. All retention periods are documented in our Data Retention Policy.
Your rights of access to your data:
Under the General Data Protection Regulation (GDPR) you have a right to obtain a copy of the personal information that we hold about you free of charge. If you believe that any information held is incorrect or incomplete you should contact us (see contact details below). Any information that is found to be incorrect or incomplete will be amended promptly.
You have the right to request the deletion or removal of your personal data if you feel there is no compelling reason for its continued processing.
Your right to object:
Under the GDPR you have the right to object to us processing personal data based on grounds relating to your particular situation. If you object to us processing your personal data we will stop unless; there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or, the processing is for the establishment, exercise or defence of a legal claim.
Your right to complain:
You have a right to complain to the Information Commissioners Office if you feel there is a problem with the way we are handling your data. Please contact https://ico.org.uk/concerns/handling/
We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
However, from time-to-time we would like to contact you with details of other products and services we provide that may be of benefit to you. We would also like to share news from Prospus Group and its subsidiaries, along with advice, and special offers that may be of benefit to you or your business.
We will not use your information or share your information with any other company for marketing purposes without your prior consent.
If you need any further information or need to contact us please write to us at: eQuality Homes Limited, Furrow Green Farm, Wharton, Kirkby, Stephen, CA17 4LQ or email info@eQualityhomes.co.uk